NON-DISCRIMINATION POLICY

Discrimination is Against the Law

Hospice of East Texas complies with applicable Federal civil rights laws and does not discriminate or exclude or treat individuals differently on the basis (prohibited by Section 1557) of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Hospice of East Texas does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Community resources are available to help with the cost of hospice care. Acceptance criteria and provisions of care criteria are applied equally. Hospice of East Texas non-discrimination policy applies to all procedures, practices including the use of artificial intelligence, clinical algorithms, predictive analytics, and other tools.

Hospice of East Texas:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

Qualified sign language interpreters

Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

Qualified interpreters and language translation services

Information written in other languages

If you need these services, contact the Vice President of Clinical Affairs.

If you believe that Hospice of East Texas has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Vice President of Clinical Affairs

4111 University Blvd. Tyler, TX  75701

903-266-3400, or 1-800-777-9860, Fax 903-566-0291

kmorris@hospiceofeasttexas.org.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Vice President of Clinical Affairs or designee is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.